Processing Instagram DM on a PC or Mac

Manage your Instagram DM on a desktop with LiveDune.

Processing Instagram DM on a PC or Mac

DM management features

Replying to Instagram DM on a PC or Mac can be easier that you think. You don’t have to install any suspicious software or extensions. Just use LiveDune. We have added a bunch of extra Instagram DM functions to the standard (write and reply).

Replying to Instagram DM

Replying to Instagram DM

Write a direct message to a commenter on Instagram—for example, to request details or send them a price list. LiveDune allows you to do that in a couple of clicks. All this streamlines your workflow and boosts interaction with users.

Tagging

Tagging

Group Instagram messages by subject or status for easier communication, search, and analysis. For instance, tag conversations by sales funnel stage. You can add up to 5 tags to a conversation.

Notes

Notes

Add important information about the customer or chat. Notes may be used to pass along contact info or conversation summary to save time when transferring a chat to a new operator. Only you can see the notes, users can’t.

Operators

Operators

If several operators are processing Instagram DM, LiveDune can help streamline their work. Your manager will always know who was responsible for which conversation.

DM reply templates

DM reply templates

LiveDune’s Quick Reply Templates will help your users get answers quicker. Typing text will bring up real-time suggestions of most frequently used answers, starting from the most popular.

Statistics

Statistics

Evaluate how quickly you respond to new conversations (during business and non-business hours), how many messages users sent you this week or for any other period. Learn what people ask most often or build an agent schedule based on peak hours.

Telegram notifications

Telegram notifications

To not miss new direct messages and requests, set up Telegram notifications. New direct message alerts can be sent to you or to a group. You can reply to a message right in the alert.

Our Products

Analyze your content strategy and keep track of your competitors’ metrics.

Account statistics

Account statistics

Assess your and your competitors' accounts every hour for in-depth analysis and new growth areas.

Engagement

Engagement

Manage comments, messages, and mentions in a single window, in line with analyzing managers’ tone of voice and response time.

Express Instagram Audit

Express Instagram Audit

Regular express Instagram audit with transparent takeaways and promotion tips.

Reports

Reports

Export reports to PDF, Excel, and Google Slides, get weekly and monthly reports via email.

KPI

KPI

Set KPIs for every account and monitor them in real time. No more daunting Excel calculations.

Publisher

Publisher

Schedule posts on all your profiles for a month ahead, in one place. Takes just 5 minutes. We will post your content, collect comments, and harvest the statistics.

Blogger checker

Blogger checker

We will help you pick influencers with an actively engaged audience and no fake likes, so you don't throw your budget down the drain.

FAQs

How do I read an Instagram message on a desktop?

Go to “Comments” and open the “Conversations” tab to see all messages to your Instagram account.

How do I set up Instagram DM?

In the Instagram app settings, go to “Settings” — “Privacy” — “Messages Controls”. Under “Connected Tools”, toggle on “Allow Access to Messages.” Add your Instagram Business Account to your Dashboard and grant all the necessary permissions.

How do I write a message on Instagram on a desktop?

Go to “Comments”, open the “Conversations” tab, choose a conversation, type your reply, and click “Send.”

What clients say:

LiveDune is a must have for every SMM specialist. Friendly interface, lots of social media analytics tools. Regular updates with new features. For instance, we can now categorize comments by tone of voice. We also often export comments: this comes in very handy when we finalize the results of various contests. If we face any problems, we know for sure that support agents will be there for us and respond quickly.

Viktoria Chachelova

Head of SMM Group, Humanz

LiveDune is a great find in the saturated online services market. The team always listens to customers, adds desired functions that both individual specialists and agencies need. If you are fully engaged in the SMM business, you can’t go without this tool. It will help you generate reports, showcase your results to clients, and find critical insights. To date, this tool is the CIS market’s best solution, especially in terms of the price-to-quality ratio

Andrey Mazur

Head of Advertising, Partner, DOT Digital Agency

We use LiveDune to regularly monitor statistics on our accounts and generate reports. Based on the data we find, we adjust our promotion strategy. Dashboard is heavily used at our company (it’s great to have post ratings and Instagram ad performance analysis), and we also love the Comparison module. We love LiveDune and test all new features with pleasure 🙂

Andrey Komissarov

Head of Relations, Authentica and Bessovestno Talantlivyy

I’ve been using LiveDune for more than 2 years. It’s become a go-to Instagram management solution. Detailed account statistics, post and story performance, historic data for any period. All this helps me adjust content and social media strategy. I don’t know what I would do without this tool. Though other services are also full of cool features and updates, LiveDune is one love.

Irina Minayeva

CEO, Chile, a Full-Cycle Internet Marketing Agency

I know LiveDune for more than 5 years. I used it to grow my personal brand and find it the best social media analysis tool. Among the undoubted benefits are regular updates and improvements, friendly pricing, and caring support.

Ivan Ilyin

SMM Project Manager, Movavi

LiveDune is our love. Love, numbers, and unfailing benefit. I’ve been using the tool since 2015 in every single project I manage. I mainly use it to analyze communities, profiles, and content. Social media marketing turns deeper every year, and you have to know ins and outs of this industry. Reports, statistics, and analytics—all this I can find in LiveDune. I also give a shoutout to developers for the Telegram for comments and KPI management.

Stanislav Son

Head of SMM, FINNTRAIL Russia

LiveDune has been our social media analytics go-to tool for 2 years. By managing real data, we can analyze user behavior on brands’ social media profiles and enhance the performance of this channel based on the insights we find. LiveDune allows us to see everything we need in one place and manage interim results. Besides, regular updates and caring support are worth mentioning.

Evgeny Skvortsov

Head of Relations, FORSAL

We love numbers and have been using the statistics monitoring service for a long time. Most often, we get data from statistics exported to Excel: reports for any period are exported at a lightning speed, looking intuitive and simple. The dashboard is perfect for overviewing the situation. Great thanks to guys for friendly data visualization and responsive support!

Kseniya Kozhemyakina

SMM Specialist, Grow Food

UAATeam has been using LiveDune for over 3 years. The statistics section is great, with new features arriving regularly. It’s cool and means that LiveDune doesn’t limit itself to the current results but tries to improve. We also enjoy the Blogger Checker and Publisher tools. Cool guys, amazing feedback, great LiveDune 😀

Kseniya Vezhichanina

Head of SMM, UAATeam

LiveDune is the handiest platform for growing social media presence across all directions. Real-time and up-to-date data, an intuitive interface, and a multitude of helpful functions are what we love about this service. Some failures do happen. But they are very rare, and engineers fix things promptly. In other respects, we recommend this project to everyone who wants to do some powerful marketing on social media.

Aleksandr Litvin

Founder, Industories

We’ve been using this glorious tool for five years. It helps us with reporting. And it’s a pleasure to see improvements and new features. New features come so fast that we don’t get to test-drive them. Support agents are always responsive and caring. They help us navigate the new features and always pay attention to our feedback. Everything is friendly and great.

Kate Fedorenko

Internet Marketer, Concept Group

LiveDune is one of the handiest and fastest services in the Russian market. What I love most is the intuitive and customizable interface, variety of performance metrics, content categorization by tagging, almost real-time audience growth monitoring, and exporting reports to sheets and slideshows for any period. It’s amazingly easy to check Instagram influencers and analyze activity on competitors’ profiles.

Polina Malakhova

Project Manager, X Digital

This is my go-to social media reporting and analytics tool. I can’t imagine my life without the dashboard and exports from Instagram profiles. Data exported with LiveDune is used to carry out audits, work on strategies, and supervise projects. Today, LiveDune is the most powerful social media analytics tool and a must-have for everyone connected to SMM.

Alex Tkachuk

SMM Strategist, Founder of Dnative.ru

We’ve been working with LiveDune for two years now. All this time the service is constantly evolving: representatives respond to our requests and new features that we need are added. We keep track of a couple hundred accounts of our teams, divisions and players, so we need quality comparisons on various parameters. It’s all there and works great. It’s also very convenient to monitor all KPIs of your accounts in VK and Instagram: reach, engagement, views, popular posts. There are flexible reports with tables and presets for management. The interface on the dashboard is the most convenient and clear, it’s a pleasure to work with it!

Artyom Sadovnikov

Head of PR, Student Basketball Association

I start every day with LiveDune. This is pretty telling. No other social media analytics tool could provide me with as many as insights as LiveDune, from understanding how a post performed to deep user behavior analysis. Thank you for your project.

Krystin Aidumova

Head of SMM, Dodo Pizza

We at Little Big Agency have been using LiveDune for around two years. It helps us analyze a brand’s and competitors’ social media profiles when preparing for the bidding and building a social media marketing strategy for new clients. We also use it to generate monthly reports for our existing clients. Sometimes we come here to analyze influencers or communities to assess advertising campaigns and placements. LiveDune allows us to save our users’ time on such analytics; it helps us quickly and clearly provide our clients with data and reports. We confidently recommend this service to all our colleagues in the market.

Max Yurin

Co-Founder and Strategy Director, Little Big Agency

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